Senior Salesforce Developer, Field Service

Salesforce Field Service Development

• Design, develop, and maintain scalable Salesforce Field Service solutions using native platform capabilities and custom development.
• Configure and customize Field Service functionality, including Work Orders, Service Appointments, Service Resources, Service Territories, Work Types, Scheduling Policies, Dispatcher Console, and Field Service Mobile.
• Build modern Lightning Web Components (LWC), Apex services, Flows, and Platform Events that support technician and dispatcher experiences.
• Develop mobile-first solutions that improve field technician productivity and customer service.

AI-Driven Engineering

• Leverage AI-assisted development tools to accelerate software delivery, improve code quality, and automate repetitive development tasks.
• Design and implement AI-powered Salesforce solutions using capabilities such as Agentforce, Einstein AI, Prompt Builder, and Model Builder where appropriate.
• Build intelligent automations that improve technician recommendations, work order routing, knowledge retrieval, and operational decision-making.
• Evaluate emerging Salesforce AI capabilities and recommend practical use cases that improve business outcomes.
• Partner with Product and Operations teams to identify opportunities where AI can reduce manual effort and improve field service efficiency.

Platform Engineering

• Develop high-quality solutions using Apex, Lightning Web Components, SOQL, Flow, Platform Events, and Custom Metadata.
• Balance declarative configuration with custom development to build scalable, maintainable solutions.
• Ensure applications meet Salesforce best practices for security, performance, scalability, and governor limits.
• Perform code reviews, maintain automated testing, and contribute to engineering standards and platform quality.

Integrations & Automation

• Build and maintain integrations between Salesforce Field Service and enterprise applications using REST APIs, event-driven architectures, and platform-native integration capabilities.
• Design reliable automation that supports scheduling, dispatching, technician workflows, and customer communications.
• Collaborate with cross-functional teams to improve operational processes through intelligent automation and platform enhancements.

• You're an experienced Salesforce developer with deep expertise in Salesforce Field Service and Service Cloud.
• You have embraced AI-assisted software development and use modern AI tools to improve engineering productivity and solution quality.
• You understand how AI can enhance business workflows and customer experiences - not just generate code.
• You know when to configure Salesforce, when to build custom solutions, and when AI capabilities can deliver business value.
• You enjoy solving complex technical challenges while keeping user experience and operational efficiency at the center of your decisions.
• You collaborate effectively across engineering and business teams and communicate technical concepts clearly.
• You mentor teammates, promote engineering best practices, and continuously improve how software is built and delivered.

• 5+ years of hands-on Salesforce development experience with Service Cloud and Salesforce Field Service.
• Strong experience customizing Field Service capabilities, including Work Orders, Service Appointments, Service Resources, Service Territories, Dispatcher Console, Scheduling Policies, and Field Service Mobile.
• Proficiency in Apex, Lightning Web Components (LWC), SOQL, Flow, Platform Events, and Custom Metadata.
• Experience building integrations using REST APIs and Salesforce integration patterns.
• Demonstrated experience using AI-assisted software development tools (such as GitHub Claude Code, OpenAI Codex, or similar) to improve development velocity, testing, documentation, and code quality.
• Experience designing or implementing Salesforce AI capabilities such as Agentforce, Einstein AI, Prompt Builder, or AI-powered automation.
• Strong understanding of Salesforce security, governor limits, data modeling, and platform architecture.
• Experience working in Git-based, source-driven development environments with modern CI/CD practices.
• Proven ability to own features from design through deployment and production support.

• Salesforce Field Service Consultant certification.
• Salesforce Platform Developer II certification.
• Experience implementing Agentforce for customer service or field service use cases.
• Experience building AI-powered technician assistants, intelligent scheduling, or knowledge retrieval solutions.
• Experience integrating Salesforce with ERP, telephony, GIS, or customer communication platforms.
• Experience with MCP, or enterprise AI integration patterns.
• Experience in renewable energy, utilities, asset management, or home services industries.
• Experience working in high-growth SaaS or technology organizations.

• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process; Alums, email us after you apply.
• Here are the roles in this career track:
  • Staff Developer
  • Principal Developer
• We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.