Senior Product Owner

Description

Ciklum is looking for a Senior Product Owner to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Product Owner, become a part of a cross-functional development team engineering experiences of tomorrow. We are building a team to work on various projects whose primary goal is to improve and automate the customer’s business processes, reduce time and efforts required for various operations.

Responsibilities:

• Owning the product vision, strategy and roadmap for payment products in alignment with business goals
• Working closely with backend engineers and architects to define API, service and integration requirements
• Gathering, analyzing and prioritizing requirements from business stakeholders, finance, compliance and engineering teams
• Managing and prioritizing the product backlog; writing clear epics, user stories and acceptance criteria
• Driving integrations with payment service providers (PSPs), acquirers and alternative payment methods
• Optimizing payment flows to improve conversion, authorization rates and customer experience
• Working with compliance and security teams to ensure adherence to PCI DSS, PSD2/SCA and other regulatory requirements
• Defining payment KPIs (e.g. authorization rate, payment conversion, fraud rate, transaction costs) and making data-driven decisions
• Working closely with engineering, design, QA and business teams throughout the whole product lifecycle, from discovery to delivery
• Planning of product releases together with delivery teams
• Communicating product status, priorities and trade-offs to stakeholders at all levels, including senior management
• Identifying risks and dependencies and proactively managing them
• Mentoring and supporting other product team member

Requirements

• 5+ years of experience as a Product Owner in IT / digital products
• Proven experience writing user stories for backend teams (APIs, services, integrations), with clear, testable acceptance criteria that cover functional and non-functional requirements
• Clear grasp of systems integration patterns and upstream/downstream dependencies, with awareness of how backend changes affect front-end behavior and user experience
• Understanding of the payments ecosystem: PSPs, acquirers, card schemes, payment gateways, alternative payment methods (e.g. digital wallets, BNPL)
• Knowledge of payment processes: authorization, capture, refunds, chargebacks, settlement and reconciliation
• Proven experience in building and managing a product roadmap
• Solid understanding of Agile methodologies (Scrum, Kanban)
• Experience working with cross-functional distributed teams
• Hands-on experience with product analytics tools (e.g. Google Analytics, Amplitude, Mixpanel)
• Experience with JIRA, Confluence, Miro or similar tools
• Strong stakeholder management and negotiation skills
• Upper-Intermediate English or higher

Desirable:

• Experience in the payments or fintech domain
• Understanding of payment regulations and standards (PCI DSS, PSD2/SCA, 3-D Secure)
• Experience with multi-currency and cross-border payments
• Experience with fraud prevention and risk management tools
• Experience with B2C products with a large user base
• Basic knowledge of SQL for data analysis
• Product management or Agile certifications (e.g. CSPO, PSPO, SAFe POPM)

Personal skills:

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills for technical and non-technical audiences
• Ability to make decisions under uncertainty and balance competing priorities
• Customer-centric mindset and passion for building great products
• Self-motivated, proactive and result-oriented
• Strong ownership and accountability

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.