1191 - Scheduler

Description

We need an English-fluent Scheduler, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Create, assign, and manage all client visits in WellSky, including Start of Care (SOC), Recertification, Resumption of Care (ROC), Follow-Up, and Routine visits.

• Build and maintain accurate visit schedules for skilled nursing (RN/LPN), therapy (PT, OT, SLP), and aide staff.

• Enter and update visit authorizations based on payer source, including Medicare, Medicaid, private pay, and managed care plans.

• Process physician orders tied to visit frequency and duration within WellSky.

• Monitor the scheduling dashboard daily for unscheduled, missed, or conflicting visits.

• Coordinate with the clinical team to ensure visit frequency aligns with the Plan of Care (485).

• Match field clinicians and aides to clients based on availability, geographic location, skill set, and payer requirements.

• Maintain staff availability calendars, including PTO, call-outs, and schedule changes.

• Communicate schedule changes to clinicians, aides, and supervisors in a prompt and professional manner.

• Identify and fill coverage gaps to prevent missed visits and care disruptions.

• Maintain accurate employee profiles in WellSky, including credentials and authorized service types.

• Verify and track visit authorizations for all payers prior to scheduling any visit.

• Alert the billing and intake teams of authorization changes, expirations, or denials in a timely manner.

• Ensure all visits are scheduled within authorized units, service codes, and effective dates.

• Flag potential compliance issues including overlapping visits, duplicate billing risks, or frequency discrepancies.

• Serve as the primary point of contact for scheduling inquiries from clinicians, clients, and family members.

• Communicate daily with the clinical supervisor regarding visit coverage, staffing needs, and patient care priorities.

• Escalate urgent or clinical concerns to the appropriate supervisor immediately and without delay.

• Participate in daily or weekly scheduling huddles and interdisciplinary team meetings as required.

• Maintain accurate and up-to-date visit records in WellSky at all times.

• Run and review scheduling reports — including missed visits, visit utilization, and authorization utilization — and distribute findings to supervisors.

• Support the billing team by ensuring visit documentation is complete, accurate, and submitted in a timely manner.

• Assist with internal audits, external reviews, and compliance activities as needed.

Requirements:

• High school diploma or GED required.

• Associate's degree in Healthcare Administration, Business Administration, or a related field preferred.

• 1+ years of experience as a Scheduler.

• 1 - 2 years of scheduling experience in a home health, hospice, or healthcare setting preferred.

• Prior experience with WellSky (formerly Kinnser) strongly preferred.

• Experience with managed care authorization processes preferred.

• Proficient in the WellSky EMR and scheduling platform.

• Strong organizational skills with the demonstrated ability to manage multiple priorities simultaneously.

• Excellent verbal and written communication skills across clinical and administrative settings.

• Ability to problem-solve quickly and adapt effectively to rapidly changing schedules and priorities.

• High attention to detail and accuracy in data entry and record maintenance.

• Familiarity with home health regulations, payer requirements, and visit compliance standards.

• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.

It's a plus:

• Associate's degree in Healthcare Administration, Business Administration, or a related field.

• Prior experience with WellSky (formerly Kinnser).

• Experience with managed care authorization processes.

Compensation:

• The salary range offered for this position varies from (USD) $1,000 - $1,500 per month, depending on seniority and skillset.

• This is a 40 hours per week.

• This position is for a full time contract, through a payroll platform.

• The talent will work remotely allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.