Principal Consultant

Description

At WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability, and deliver exceptional service.

As we continue to expand, we are looking for an experienced Principal Consultant to join our Global Professional Services team. In this role, you will hold strategic and product authority for Enterprise-scale transformation programmes, acting as the deepest technical and product reference point for Timegate or TemplaCMS across EMEA.

Operating as a critical senior leader within our global Professional Services organization, you will extend the team's capability through people leadership, delivery methodology ownership, and high-level advisory input to Sales, Product, and customer executives.

This role demands an exceptional blend of commercial acumen, technical mastery, and executive gravitas. You will bring structure and clear vision to complex, multi-country engagements—converting early scope ambiguity into bounded, profitable delivery programmes while coaching Senior Consultants and Consultants to reach their full potential. This role is based in EMEA (UK working hours), with global reach supporting cross-regional resource sharing (including EMEA↔APAC) as required.

WHAT YOU'LL DO:

• Enterprise Transformation Ownership: Own and govern phased, multi-country Enterprise transformation programmes, establishing formal governance, risk registers, and staged go-live plans from inception through to execution.
• Discovery & Blueprinting Leadership: Lead paid Discovery and Blueprinting engagements for our most complex deals, conducting current-state assessments, designing target operating models, and owning Master Services Agreement (MSA) and phased SOW structures to convert scope risk into bounded, chargeable engagements before commercial commitment.
• Named Product Authority: Act as the ultimate escalation point and deepest technical/product reference for Timegate or TemplaCMS in EMEA—and serve as a global reference resource across other regions under our global operating model.
• Lifecycle Delivery & Value Realisation: Oversee end-to-end delivery across Discover/Design, Configure/Validate/Launch, and Stabilise/Optimise—delegating execution to Senior Consultants while retaining accountability for programme outcomes, margin visibility, compliance, and long-term expansion/renewal signals.
• Methodology & Scope Governance: Own, evolve, and enforce delivery methodologies, templates, and the standard-vs-bespoke scope boundary for your product line, setting a clear vision for best-in-class delivery.
• Knowledge Capture & Team Enablement: Lead structured knowledge-capture and enablement initiatives as a standing priority so deep product expertise is shared across the practice rather than held in silos.
• Leadership, Coaching & Sponsorship: Flex your leadership style (directive, coaching, delegating) to fit the situation—empowering Senior Consultants and Consultants to own their decisions, intervening only when outcomes are materially at risk, and actively sponsoring career growth with stretching, individualised targets.
• Cross-Functional & Executive Advisory: Represent Professional Services in cross-functional forums and provide strategic advisory input to Sales (deal shaping, executive credibility), Product (field roadmap feedback), and Customer Success.

Requirements

• Deep Product & Domain Mastery: Unrivalled technical and functional expertise in Timegate or TemplaCMS (or equivalent enterprise Workforce Management / Contract Management ERP platforms), paired with up-to-date knowledge of sector and market trends.

• Enterprise Programme Track Record: Proven success owning multi-country, phased enterprise software transformations—demonstrating visible accountability for commercial outcomes including project margins, compliance, renewals, and expansion.

• Commercial & Scoping Acumen: Extensive experience leading paid Discovery/Blueprinting phases, structuring complex SOWs, and defining clear boundaries between standard product capability and bespoke requirements.

• Executive Influence & Persuasion: Exceptional communication and negotiation skills, with the ability to influence customer executives and internal stakeholders without relying on positional authority.

• Analytical & Predictive Decision-Making: Ability to evaluate complex, ambiguous information rapidly, using data to anticipate risks well in advance rather than firefighting.

• People Leadership & Mentorship: Demonstrated track record coaching, developing, and building resilience in senior delivery teams across multi-month or multi-year programme lifecycles.

• Cross-Functional Collaboration: A proactive, business-first mindset with experience partnering across PS, Sales, Product, and Customer Success—including navigating global, cross-border resource-sharing models (such as EMEA↔APAC).

Compensation

Additional Information

What You Should Know About Us

WorkWave, we combine the reach of a global tech leader with the agility and energy of a startup. We’re laid-back yet high-performing, customer-obsessed, and built on trust and collaboration. Whether you work remotely or in the office, you’ll join a inclusive, curious team dedicated to building best-in-class software.

How We Work: Remote-First Flexibility

• Work From Anywhere: Join our global, remote-first community across 30+ states and 7 countries.

• Modern HQ & Hubs: Prefer an office environment or need a place to collaborate? Drop into regional offices or our state-of-the-art HQ at the historic Bell Works complex in Holmdel, NJ.

Benefits

• Health & Wellness: Comprehensive medical, dental, 401(k) match, 24/7 Teladoc virtual care, and 24/7 EAP support (counseling, legal, and financial guidance).

• Time Off: Flexible Time Off or generous PTO (role-dependent), paid holidays, and paid parental bonding leave.

• Growth & Learning: 24/7 access to soft-skill and technical training libraries, and strong internal mobility programs.

• Recognition & Community: Peer-nominated programs, regional discounts, and team volunteer opportunities.

Benefits

• Award-Winning Culture: 10-time winner of NJBiz’s Best Place to Work in NJ, plus accolades from Inc. 5000, the SaaS Awards, and The Software Report.

• Real Impact: Your ideas matter here, and your work directly drives client success.

Equal Opportunity & Belonging

WorkWave is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Don't check every single box? Apply anyway. Studies show that women and underrepresented groups often hesitate to apply unless they meet 100% of the qualifications. If you’re excited about this role and your experience aligns with our goals, we want to hear from you.

Note: WorkWave uses AI tools to assist recruiters in reviewing application materials. AI supports our process, but final hiring decisions are always made by humans.