Technical Writer II

Description

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

We’re looking for a Technical Writer to join our PX Content Team and help shape a great developer and user experience through clear, consistent, and accessible documentation, written for people and AI systems alike.

You can work from anywhere in Slovakia or the Czech Republic, with offices available in Bratislava, Brno, or Prague. We offer a competitive salary that reflects your expertise and impact. The base salary range for this position is. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

About the role

The PX Content team organizes and maintains knowledge about our product, from feature documentation to business use cases that help clients use Bloomreach independently. Our documentation is the single source of truth for clients, partners, prospects, and internal teams. You’ll work closely with Product, Engineering, Support, Client Services, and Sales in a multinational environment.

You don’t need to know our platform or the ecommerce world on day one. Curiosity and good writing instincts matter most, and you’ll build the rest with the team.

What you'll do

• Make APIs easy to use: Create and maintain clear documentation for features and guides, with API documentation at the core: references, integration guides, code examples, and release notes. Work from OpenAPI specs and try calls yourself, so the docs reflect how the product really behaves.
• Walk in the user’s shoes: Run through API setup and integration flows, anticipate users’ questions, and spot where docs, error messages, or naming could make a user’s life easier.
• Write for people and machines: Create documentation that works for a developer mid-integration and for the AI assistants and search tools that retrieve it. Our AI writing assistant is there to help.
• Work like our developers do: Author in Markdown and use GitHub pull requests for reviews and publishing.
• Keep quality high together: Collaborate with teams across the company to improve documentation based on priorities and real-world feedback.

Why you'll love this role

• Learn by doing: You’ll build deep product knowledge and explore the ecommerce industry with the support of experienced colleagues.
• Get close to the tech: You’ll work side by side with engineers and the product, learning how our APIs, integrations, and developer tools fit together.
• AI in your daily work: You’ll use AI tools every day and help shape how documentation serves both people and AI systems.
• Consulting-like experience: You’ll work with several teams, grow your influence, and sharpen your problem-solving and structuring skills as you turn complex technical concepts into clear, user-friendly guidance.
• Visible impact: Your work will be used directly by clients, partners, and Bloomreachers, helping them succeed faster.
• Collaborative culture: You’ll join a friendly, motivated team that values curiosity, ownership, and clear communication.

Requirements

• Curiosity and initiative: You enjoy learning new things, digging into how things work, and gathering information from colleagues across teams. You’re happy to ask questions along the way.
• Excellent written English: You explain complex ideas clearly, concisely, and accurately.
• Collaborative mindset: You’re a team player who works well across functions.
• Documentation experience: A couple of years writing product documentation, user guides, and release notes for software.
• Technical foundations: You can read API documentation, have a basic grasp of REST and JSON, and use Git/GitHub.
• Practical AI user: You already use LLMs in your day-to-day work and have a feel for where they help and where they don’t.
• Attention to detail: You catch inconsistencies and gaps, and you check facts against the product before anything goes out.

#LI-KP1

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what's ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company's success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000!

• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote