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Engineering & Development
Full-time
November 10, 2026

Senior Technical Support Engineer

๐ŸŒ UKโฐ Full-time๐Ÿ“… Apply by December 11, 2026
๐Ÿ’ป Engineering & DevelopmentFull-time
Chainguard ยท via Jobicy
UK
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Chainguard is hiring a

Senior Technical Support Engineer

Description

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

Weโ€™re looking for a Senior Technical Support Engineer whoโ€™s equal parts problem-solver, translator, and customer hero. Youโ€™ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isnโ€™t just โ€œreset the password and move onโ€ support: youโ€™ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact.

What youโ€™ll do:

  • Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
  • Escalate wisely: Engage the Engineering team when things get spicy.
  • Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
  • Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans.
  • Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.
  • Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
  • Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
  • Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.
  • Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

What we're looking for:

  • Youโ€™ve spent 5+ years supporting enterprise customers with a confident, calm approach.
  • 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers.
  • You deliver top-tier customer experiences with stellar written and verbal communication.
  • You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more.
  • You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.
  • Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
  • Extra kudos if youโ€™ve flirted with security frameworks, software supply chain security, or vulnerability scanning.
  • Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut.
  • Startup experience? Even better. Youโ€™ve navigated fast lanes before.
  • A curious soul who learns faster than a caffeinated squirrel.
  • You hold a bachelorโ€™s degree (STEM preferred) or have equivalent battle scars from the real world.

About Us

We live and breathe our company values:

  • We are customer obsessed โ€” We focus on delivering solutions to our customers that create value and make their lives better.
  • We have a bias for intentional action โ€” We prioritize, plan, try things, and fail fast.
  • We don't take ourselves too seriously (but we do serious work) โ€” We are solving an important problem which takes focus, but we also like to enjoy the journey.
  • We trust each other and assume good intentions โ€” We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
  • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
  • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
  • โˆž Flexible Time Off: Take the time you need โ€“ to do our best work, we need to recharge and reset.
  • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

ยฉ2026 Chainguard. All Rights Reserved.

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Questions about this role

Where can I work from for this Senior Technical Support Engineer role?

Chainguard lists the location as "UK". If your country is not named, check the job description for eligibility rules before applying.

Is this a fully remote job?

Yes. Every role on Euro Remote Talent is remote. This one is full-time, for candidates based in UK.

What does this role pay?

Chainguard has not published a salary for this role. Ask about the range in your first conversation; our salary calculator helps you set expectations.

How do I apply to Chainguard?

Click Apply now. Create an account if you don't have one, or log in to your account, then apply to the job. Applications close on December 11, 2026.

Chainguard

Software Supply Chain Security, DevOps, Cloud Security

Apply now

About Chainguard

Chainguard provides secure, hardened open source software artifacts including container images, libraries, virtual machines, OS packages, and CI/CD actions.

The company serves engineering teams and enterprises that need production-ready builds with vulnerability remediation and compliance support across sectors including technology, public sector, and financial services.

๐Ÿ‘ฅ Size
501-1000 employees
๐Ÿ“… Founded
2021
๐Ÿญ Industry
Software Supply Chain Security, DevOps, Cloud Security
All jobs at Chainguard โ†’
Job summary
  • TypeFull-time
  • LocationUK
  • CategoryEngineering & Development
  • PostedNovember 10, 2026
  • DeadlineDecember 11, 2026
About the company

Chainguard provides secure, hardened open source software artifacts including container images, libraries, virtual machines, OS packages, and CI/CD actions. The company serves engineering teams and enterprises that need production-ready builds with vulnerability remediation and compliance support across sectors including technology, public sector, and financial services.

  • Size501-1000 employees
  • Founded2021
  • IndustrySoftware Supply Chain Security, DevOps, Cloud Security
  • Websitechainguard.dev
  • LinkedInCompany page

Chainguard

Senior Technical Support Engineer

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November 10, 2026
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