Customer Experience Consultant with Dutch

THE EMPLOYER

Start your career, continue to grow it, or make a lateral move; whichever you are currently considering we can offer you a place to join top corporations and global brands through our partner project teams. A market leader in its sector employing over 13,000 employees in Portugal. Join our teams in Client Experience Services or Technical Support for many great projects among 111 nationalities. With over 40 years of experience in connecting brands with their customers, our client has become the most trusted provider of omnichannel customer solutions, providing world-class digital integrated business services.

THE OFFER

• Possibility to work fully remote in Portugal.
• Competitive local market remuneration.
• Performance-based bonus.
• Extra private benefits on top of standard public insurance.
• Full relocation package if you come from abroad.
• Paid accommodation and utilities if you come from abroad.
• Professional training to get you started with confidence.
• Career growth/promotion opportunities.
• Comprehensive special events as well as community and social responsibility initiatives.
• The extensive list of benefits is to be disclosed on the one to one basis.

THE ROLE

With comprehensive training, we will help you to get familiar and comfortable in your new position. In no time you will be assisting customers to optimize their customer experience across their devices and making a significant impact on the brand business while you continue to extend your skills to reach expertise levels in our organization and across the international employment market.

You will be in touch with customers and find solutions to meet customers expectations. As part of an international and diverse team, the Customer Care Advisor is the first point of contact for delivering worldwide support in relation to tools, processes, and licenses for onboard diagnosis software within the areas of the Mercedes-Benz Group. Your role is to support the users with issues occurring while using the platforms and/or to provide information about the products and their functionalities.Within your role, some of your key responsibilities will be:

• Roadside assistance
• Roadside assistance onsite (technician will be sent)
• Towing assistance
• Connect Mobility Service
• Using the Mercedes Me App and Me Adapter App
• ServiceActivation/Deactivation
• Arranging online appointments
• Vehicle monitoring and real-time traffic information

Requirements

• A good level of English and a native level of German.
• Interest in Client Experience Services and Technical Support.
• Strong communication and listening skills.
• Creative decision-making skills and proven ability to work independently.
• Positive mindset and business acumen.
• Motivation to relocate and grow your career fast.
• Experience in telephone customer support (preferred but not a must).

How we will help you to be hired

• A comprehensive explanation of how the selection process works.
• Individual one-on-one discussion of your priorities and preferences in terms of career choices.
• Individual one-on-one assistance and consultation to be successful during your interview.
• Support with documentation before your trip.
• Post-destination arrival monitoring to assist you if necessary.
• Onboarding monitoring in case you require assistance.
• Post-employment start follow-up

Why not relocate together with some of your friends? We can also assist you with this possibility!

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