Airline Customer Support Specialist with English | Remote within Bulgaria
Sutherland is hiring an
Airline Customer Support Specialist with English | Remote within Bulgaria
What will your responsibilities be?
- Assist airline customers via phone and chat with questions and requests related to their travel arrangements.
- Provide professional, customer-focused support and help resolve issues efficiently.
- Follow established procedures and quality standards.
- Document customer interactions and work with different systems and tools.
- Collaborate with your team to deliver an excellent customer experience.
What are we looking for?
- English proficiency at C1 level or higher.
- Excellent communication and problem-solving skills.
- A customer-focused attitude and attention to detail.
- Ability to work independently in a remote environment.
- Flexibility to work rotating shifts, weekends, and public holidays.
- Previous customer service experience is an advantage.
- Familiarity with airline reservation systems is an advantage, but not a requirement.
Benefits
- Fully remote work from anywhere in Bulgaria.
- Permanent employment contract.
- 21 days of paid annual leave.
- Health and life insurance.
- Food vouchers.
- Paid training and ongoing support.
- Additional bonus opportunities.
- Career development opportunities and a supportive, multicultural team.
Ready for take-off?
Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry.
Apply today and take the next step in your career
Turn your passion for travel into a career with Sutherland!
Join our team and support customers of one of the world’s leading airlines with their travel arrangements. Work remotely from Bulgaria, develop your skills, and build a long-term career in an international environment.
Key Details About the Position
- Working hours
- Day shifts only: 8 hours shifts scheduled between 6:00 AM and 9:00 PM, or
- Night shifts only: Fixed night shifts, such as 6:00 PM–2:00 AM, 7:00 PM–3:00 AM, or 11:00 PM–7:00 AM.
- Work arrangement: Fully remote within Bulgaria, with occasional office visits required for specific company events or activities.
- Communication channels: Phone and chat.
- Contract type: Permanent employment contract.
- Language requirement: English – C1 level or higher.
You will be sent to the employer's application page.
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Questions about this role
Where can I work from for this Airline Customer Support Specialist with English | Remote within Bulgaria role?
Sutherland lists the location as "Bulgaria". If your country is not named, check the job description for eligibility rules before applying.
Is this a fully remote job?
Yes. Every role on Euro Remote Talent is remote. This one is full-time, for candidates based in Bulgaria.
What does this role pay?
Sutherland publishes €1,200 / month.
How do I apply to Sutherland?
Click Apply now. Create an account if you don't have one, or log in to your account, then apply to the job. Applications close on December 8, 2026.
Business Services, AI & Automation, Consulting
Apply nowAbout Sutherland
Sutherland is an AI-driven business transformation company that designs, runs, and automates operations for clients.
It delivers services across artificial intelligence, cloud infrastructure, data analytics, digital engineering, customer experience, and business process automation.
The company serves clients in banking, financial services, insurance, healthcare, communications, retail, manufacturing, and other sectors.
- 🏭 Industry
- Business Services, AI & Automation, Consulting
- TypeFull-time
- LocationBulgaria
- CategoryCustomer Support
- PostedNovember 7, 2026
- DeadlineDecember 8, 2026
- Salary€1,200 / month
Sutherland is an AI-driven business transformation company that designs, runs, and automates operations for clients. It delivers services across artificial intelligence, cloud infrastructure, data analytics, digital engineering, customer experience, and business process automation. The company serves clients in banking, financial services, insurance, healthcare, communications, retail, manufacturing, and other sectors.
- IndustryBusiness Services, AI & Automation, Consulting
- Websitesutherlandglobal.com
- LinkedInCompany page
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Airline Customer Support Specialist with English | Remote within Bulgaria
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