Tech Manager Operations

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

🌍 100% Remote, USD competitive salary, paid time off, and more.

Job Responsibilities

You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue).

This is not a maintenance role. This is a build & scale role.

You will:

• Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)

• Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage

• Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth

• Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents

• Build and scale a high-performance Tech Ops team

• 5+ years leading IT Operations/Tech Ops teams in high-scale environments (eCommerce, SaaS, or similar).

• 3+ years owning cloud infrastructure (AWS required), including production systems, networking, and reliability.

• Proven track record improving MTTA, MTTR, and SLA performance in real (not theoretical) environments.

• Experience implementing automation workflows (APIs, scripting, n8n/Zapier or similar).

• Hands-on managing incident management systems, service desks, and escalation processes at scale.

• Strong grasp of tech's business impact (conversion rate, revenue impact, downtime cost).

• Proven experience building/scaling teams — hiring, structuring, performance management.

• Data-driven approach using KPIs and dashboards for decision-making.

• Strong communication with technical and non-technical stakeholders; advanced English (global teams).