Payment Operations Manager

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Monitor that payment methods work properly, escalate issues to respective providers and teams;

• Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;

• Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;

• Review and create backup/contingency and emergency plans;

• Create monitoring guidelines and procedures for monitoring and support teams;

• Report daily and weekly payments activities and issues to the Head of Operations;

• Assist with the integration of new payment providers/methods;

• Suggest product/flow improvements (e.g. validation fields, placeholders on forms);

• Handle requests from customer support;

• Test new payment methods integrations/deployments;

• Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

Experience you’ll need to bring:

• 2+ years as a billing/payments manager/support or similar role in online payments;

• Confident in dealing with numbers and processing of financial/transactional information;

• Advanced Excel and other MS Office software user;

• Good understanding of online payments technical integrations, funnels, flows;

• Experience in written and oral communication with foreign customers or partners;

• Deep understanding of payment and transactional systems and services;

• At least Intermediate English proficiency (written and spoken);

• Experience with the iGaming industry will be a plus.

Requirements

• Attention to details;

• Multitasking and quick task execution;

• Good level of communication skills;

• Team player skills;

• Ability to make decisions independently.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.