Customer Success Process Automation Specialist

Description

This role finds the manual, repetitive work inside Booksy’s Customer Success organisation and removes it. Not by writing a recommendation deck and handing it off to someone else, but by building the fix yourself and working alongside our tech and ops teams to ship it.

As a key member of the CS Excellence team, reporting to the CS Global Change Manager, you’ll run a tight feedback loop across our frontline operations. You'll identify where a human is stuck doing work a workflow tool or AI agent could do, and build the automation using Make, Cursor, Gemini, Claude, and Agentforce.

What you'll do:

• Find the friction: Map current CS processes to pinpoint manual, repetitive, or error-prone tasks.
• Build the fix: Own automations end-to-end — design, build, test, ship, and monitor usage live.
• Gatekeep frontline requests: Triage change requests and bug reports for internal tooling, identifying what can be automated versus what needs standard optimization.
• Scale with Tech & Ops: Partner directly with Booksy’s core Tech and Operations teams when a build needs to scale across our global infrastructure.

Requirements

What you will bring to the table:

• 3+ years in operations or process automation: You have a track record of shipping working tools, not just drawing process maps.
• Hands-on automation experience: Proven expertise with tools like Make, Zapier, or n8n.
• Applied AI experience: Real-world experience building agentic workflows or tool-augmented AI agents (beyond standard prompt chatting).
• Self-sufficient data skills: Strong SQL skills to write your own queries and extract data without waiting for an analyst.
• Tooling ecosystem: Direct experience with Salesforce Service Cloud and Salesforce Agentforce.
• Distributed execution: Comfortable operating autonomously in a remote-first, cross-border environment.

Benefits

Perks & Benefits (Spain):

• Health & Wellness: 100% company-covered medical and dental insurance, access to therapy/psychologist sessions, and a comprehensive wellness platform featuring vouchers for lifestyle brands.
• Perks & Time Off: Your birthday off plus €50/month to use on Booksy services.
• Flexible Remuneration: Tax savings available for meal cards, transit, childcare, and training.
• Work Setup: Remote-first culture with the flexibility to work from anywhere in Spain.

*** Please add your CV in English***

A bit about Booksy:

A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic. Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.