Country Manager - DACH

Description

Country Manager – DACH Regions

Competitive Basic salary + OTE Uncapped + Company Car

Must be able to commute daily to our Berlin Office

PURPOSE OF ROLE:

We are seeking an experienced and dynamic Country Manager to lead our operations in Germany and Austria. The right candidate will be responsible for overseeing all operations and activities within the region ensuring the company’s continued sustainable growth across key metrics like customers, revenue and profitability.

• Develop and execute strategies that drive business growth and align with company vision

• Act as the link between headquarters and local operations, collaborating with teams and partners

• Identify process improvements and manage the local workforce

• The ideal candidate will possess a strong background in SAAS or similar B2B focused industries, a love for structure and process and demonstrate exceptional communication and analytical skills. This role is crucial in fostering a positive Restaurant Partner experience from the very beginning of their journey with us.

Objectives for the Country Manager:

• Drive the growth of our business on all key metrics: Customers, GMV, MRR, Orders, Penetration

• Develop and implement effective onboarding processes that ensures optimal conditions for commercial success for our Restaurant Partners

• Collaborate with various departments to create tailored onboarding experiences for new and existing Restaurant Partners

• Utilise our in house CRM system to track onboarding progress and maintain accurate records of new and existing Restaurant Partners integration.

• Lead our Sales and Onboarding organisation

KEY ACCOUNTABILITIES:

Team Performance

• Lead and support a 30–50 FTE team to drive sales and activation across markets

• Coach, shadow, and provide feedback to strengthen team performance and development

• Oversee recruitment, induction, and ongoing workforce guidance

• Performance Improvement

• Design and implement processes and initiatives to enhance key business metrics

• Support employee development plans and continuous improvement efforts

• Payment Service Growth

• Drive sales and activation teams to boost partner performance and customer success

• Deliver regular performance reporting and support line managers with training needs

General

• Assist with general People responsibilities, including developing processes, new initiatives and driving performance

• Weekly and Monthly reporting on key metrics for own and team performance

• Collaborate with key stakeholders across different teams and functions to drive results

• Support colleagues and promote a positive work environment & team spirit

REQUIRED SKILLS:

• Excellent verbal and written communication skills, with the ability to engage effectively with diverse stakeholders

• Strong analytical skills, capable of assessing data and feedback to enhance onboarding strategies.

• Excellent MS Excel skills, highly analytical with the ability to analyse data

• Previous experience in financial services is highly desirable, providing insight into industry-specific onboarding needs.

• Proficiency in CRM systems for tracking and managing onboarding activities.

• Ability to work collaboratively within a team while also demonstrating initiative and independence in managing tasks.

• Experience in driving and developing a team across different geographies and cultures

Passion - Adaptable with a can-do attitude - positive, proactive, and energised by working in a fast-paced environment characterised by constant change.

Action - Leads by example/Initiating ACTION

Compassion - Able to empathize and provide support wherever needed.

One Team - Advanced communication skills (written and verbal) – Ability to build rapport with your team, maintain calm during pressurised situations, and share information in a clear and logical manner.

• Organised with a high attention to detail

• Ability to tailor approach to meet the individual needs of the team.

• Displays honesty and integrity.

• Be comfortable following established processes, using templates, and problem-solving issues to work through your onboarding checklist.