Support Specialist (gambling)

Description

Enjoy Gaming is a software provider focused on creating high-quality digital entertainment experiences, including Slots and Live Games. Our team brings together experienced professionals in game development, product, and design, driven by a passion for innovation and quality.

At Enjoy Gaming, we value ownership, excellence, and drive. These principles shape the way we work, collaborate, and build products.

Join us and be part of our innovative journey in the gaming world!

We are currently looking for a Support Specialist to join our product team.

About you:

• Bachelor’s degree or equivalent practical experience

• Strong problem-solving and analytical skills

• English level: Intermediate+ (written and spoken)

• Confident PC user with the ability to quickly learn new tools and systems

• Ability to work with multiple tasks simultaneously and prioritize effectively

• High level of responsibility, attention to detail, and ownership mindset

• Customer-oriented with clear and professional communication skills

Nice to have:

• Experience working with Jira

• Experience using Browser Developer Tools (Network, Console, basic request analysis)

• Experience in the iGaming / gambling industry

• Experience with monitoring tools (Grafana, Google Cloud or similar)

• Experience working with an admin panel

• Experience monitoring production systems and handling escalations

What you will do:

• Respond to support requests quickly and professionally

• Monitor platform performance and traffic using monitoring dashboards, detect abnormal behavior, and escalate issues to the responsible teams

• Investigate and resolve technical issues reported by operators and internal teams using logs and an admin panel

• Communicate with internal teams during issue investigation and resolution

• Monitor player chats and identify and resolve issues if they occur

• Monitor the stability and availability of the production environment 24/7 (12-hour shifts)

• Report bugs, malfunctions, and unexpected system behavior with clear descriptions and context

What We Offer:

• Competitive Salary in EUR: with annual performance reviews to recognize your growth

• Comprehensive Benefits: including medical insurance, psychologist support, and Polish and Slovak-speaking clubs

• Generous Paid Time Off: 20 working days of paid vacation, plus 10 additional paid days off, 10 paid sick days, and all national holidays in your country

• Professional Development Support: reimbursement for courses, training, and certifications

• Well-being Perks: support for language classes, sports, massages, or life coaching

• Working Format: office-based role with structured 12-hour shifts and a predictable 2/2 schedule (two days on, two days off)

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.
 

I give my consent following the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data.