Junior IT Support Specialist

Description

<p><span>Ready to turn “Have you tried turning it off and on again?” into a career? We’re looking for a Junior IT Support Specialist who loves solving problems, keeping data clean, and helping people get back to work.</span></p><p><span>This is a remote, front-line IT role where you’ll tackle everyday support requests, troubleshoot platform issues, and help keep systems and facility data accurate. If you’re organized, tech-curious, and comfortable juggling a few moving pieces, you’ll fit right in.</span></p><hr><p><strong>About the Company: </strong><span>This is a </span><em>full time role</em><span><em> </em>with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.</span></p><p></p><p><strong>Location:</strong><em> LATAM - </em>Fully Remote<strong><br></strong></p><p><strong>Your Mission: Day to Day Responsibilities</strong></p><ul><li><p><span>Own routine IT support requests, from account setup and password resets to permissions and platform access.</span></p></li><li><p><span>Troubleshoot common account and system issues and escalate more complex problems when needed.</span></p></li><li><p><span>Perform recurring system and data audits to spot discrepancies and keep information accurate.</span></p></li><li><p><span>Partner with facility managers to track down missing information and resolve data issues.</span></p></li><li><p><span>Update systems and tracking documents with verified changes and audit findings.</span></p></li><li><p><span>Follow established IT processes, security policies, and documentation standards.</span></p></li></ul><p><strong>Your Toolbox: Skills to be Successful</strong></p><ul><li><p><span>Experience in customer service, help desk, or IT support is a plus.</span></p></li><li><p><span>Comfortable learning new software and navigating multiple platforms.</span></p></li><li><p><span>Detail-oriented, reliable, and able to manage several tasks without losing track of the small stuff.</span></p></li><li><p><span>Clear and confident written and verbal communication skills.</span></p></li><li><p><span>Comfortable working with facility managers, vendors, and internal teams.</span></p></li><li><p><span>Basic Microsoft 365 skills are preferred.</span></p></li><li><p><span>A problem-solving mindset and willingness to ask, investigate, and learn.</span><strong><br></strong></p></li></ul><p><strong>Your Perks: What's in it for you</strong></p><ul><li><p><span>Remote work with the flexibility of working from wherever you do your best work.</span></p></li><li><p><span>A hands-on opportunity to build practical IT support, troubleshooting, and systems experience.</span></p></li><li><p><span>Exposure to multiple platforms and real-world IT service operations.</span></p></li><li><p><span>A role where accuracy, initiative, and problem-solving make a visible difference.</span></p></li><li><p><span>A primarily Monday–Friday schedule, with occasional evenings or weekends as needed.</span></p></li><li><p>Paid Leave &amp; Benefits: 23 days annually (15 regular paid days, 3 national holidays, and 5 sick leave days if needed).</p></li><li><p>USD compensation.</p><p></p></li></ul><hr><p><strong>Why Adaptive Teams?</strong><br>At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.<br></p><hr><p><strong>What to Expect from Our Application Process?</strong><br>Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to <strong>check your inbox</strong> (and <strong>your spam folder</strong>, just in case) for further instructions.<br><br>We understand <strong>your time is valuable</strong>, so we strive to keep the assessment process <strong>under 45 minutes</strong> whenever possible, though some roles may require a slightly longer time investment.<br><br>Once selected, you’ll have the chance to <strong>schedule your first interview</strong> with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.</p>