Head of VIP

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Develop long-term VIP strategy, key performance KPIs and ensure proper strategy execution;

• Analyze player data and behavior to identify opportunities for revenue growth, upselling, cross-selling, and improving player retention and engagement through targeted marketing campaigns and VIP offers;

• Develop VIP acquisition strategy (including online and offline), generate and execute initiatives for VIP base growth;

• Develop a system of strong relationships with VIP players, acting as their main point of contact, understanding their preferences, resolving issues, and providing personalized assistance to ensure customer satisfaction and loyalty;

• Lead and inspire a team of VIP Account Managers, VIP Customer Support team, VIP Hospitality Team, providing guidance, training, and mentorship to ensure excellent customer service and achievement of departmental goals;

• Collaborate with cross-functional teams to align VIP initiatives with marketing and CRM strategies, product enhancements, operational improvements, and regulatory compliance;

• Prepare and manage the departmental budget, monitor expenses, and optimize resource allocation;

• Provide regular reports on VIP performance, revenue generated, player feedback, and key metrics to support data-driven decision-making;

• Communicate regularly with senior management to provide updates, reports, and insights on the VIP program's performance;

• Stay up-to-date with industry trends, competitor activities, and market dynamics to identify emerging opportunities, best practices, and potential risks that may impact the VIP stream.

Experience you’ll need to bring:

• Experience in a VIP management role, preferably in the iGaming industry;

• Strong understanding of online gaming, casino products, and the overall iGaming ecosystem;

• Proven track record in managing and growing VIP programs, enhancing player experiences, and driving revenue;

• Analytical mindset with a strong grasp of data analysis and reporting tools to derive actionable insights;

• Familiarity with responsible gaming practices and regulatory compliance in the iGaming industry;

• English level - at least Upper-Intermediate;

• Spanish - will be a plus.

It's a perfect match if you have those personal features:

• Outstanding interpersonal and communication skills, both written and verbal;

• Excellent leadership skills with the ability to motivate and manage a diverse team;

• Proactive and solution-oriented mindset.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.

How to apply

This role is published on Growe Talents's own careers page and is listed here so European professionals can find it. Applications are handled by the employer directly, with no third party in between.

Not placed or vetted by Euro Remote Talent. Looking for pre-vetted roles with US companies? Join our talent network.