German Customer Service Specialist - Insurance Sector

Description

Are you passionate about communication and delivering high-quality support? We are hiring on behalf of our client for the role of German Customer Specialist for insurance field one of top 10  the nation's largest car insurer—we are looking for motivated talents to join our team.  

In this role, you will independently manage and resolve German-speaking customer inquiries within the automotive insurance sector.  

Key Responsibilities 

• Customer Consultation: Provide independent, case-closing telephone advice to existing and prospective customers regarding motor vehicle insurance.  

• Contract Management: Process new applications, vehicle changes, conversions, terminations, and general account updates.  

• Offer Preparation: Generate insurance offers for composite lines (liability, accident, property, and legal expenses) directly during customer consultations.  

• Appointment Scheduling: Arrange pension consultation appointments for customers within the service flow.  

• Data Logging: Perform precise real-time entry and updates of customer accounts and case notes to ensure high quality and prevent financial damages.  

• Document Processing: Handle and log incoming physical and digital documents (mail/emails) accurately and on time.  

Requirements

• Language Proficiency: Fluent German skills (written and spoken at a C1 - C2 level) with advanced communication and listening skills.  

• Problem-Solving Skills: A proactive, solution-oriented mindset to handle customer dissatisfaction and resolve inquiries on the first contact.  

• Technical Literacy: Comfortable navigating Windows, Chrome, MS Office, and specialized CRM/claims management platforms.  

• Educational Background: Minimum of a high school diploma or equivalent qualification.  

• Flexible to work in rotational shift  

Benefits

• Attractive compensation package: 1.450€ gross + the productivity bonus is up to 10% of your gross salary, subject to target achievement. 

• Comprehensive Training: A 61-day, fully paid, structured induction and classroom training program provided directly by the client.  

• Professional Growth: Continuous refresher courses aligned with policy changes to support your ongoing career development.  

• Strong Team Culture: Work alongside an established, professional team of 70 German-speaking colleagues.  

• Clear Performance Metrics: Well-defined productivity targets and structured KPIs to guide and measure your professional success.
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation. For this opportunity specifically, our client is also able to offer permanent accommodation based on availability.