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Customer Support
Full-time
July 21, 2026
Lead
Customer Support Lead
US Healthcare Tech Company · Boston, MA
About the role
A US health-tech company needs a support lead to own customer happiness: manage the ticket queue, write help documentation, set up AI-assisted responses, and eventually hire and lead a small team.
What we look for
- 3+ years in SaaS customer support, some leadership experience
- Excellent written English with a warm, precise tone
- Experience with Intercom, Zendesk or similar
- US business hours overlap
About the company
US Healthcare Tech Company
Health-tech company modernizing patient communication for US clinics.
Confidential listing via Euro Remote Talent.
US Healthcare Tech Company · Boston, MA
Post a job to reach 1,000,000+ European remote professionals on the #1 Remote Job Board in Europe
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24000
33600
July 21, 2026
September 6, 2026
