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Customer Support
Full-time
August 21, 2026
Customer Engagement & Service Agent
Matrix42 · Direct from employer
Your mission
Customer help center for public institutionStart of work – June 2026
Tasks:
- answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website
- channels: phone (inboud, outbound), livechat (inbound)
Lublin, lubelskie
Employment contract
Full time, part time
junior consultant(Junior), consultant (Mid / Regular)
Hybrid or on site position
Open now
Looking for many people
open positions: 3
Shift work:
no
Working days:
Monday through Friday
Working hours:
8:16, 9:17 or adjusted if part time
Possible night time hours:
no
Form of payment:
monthly
Wage calculation:
Fixed base rate + an hourly rate
Requirements
- Experience in customer service in the last 2 years (at least 12 months) – essential,
- Polish language skill on C1 level - essential,
- English language skill on B2 level - essential,
- Polish sign language on B2 level – optional,
- Ukrainian language skill on B2 level – optional,
- Student status – optional,
- No criminal record,
- Secondary education,
- High manners and personal communication skills,
- The ability to write quickly and correctly,
- Readiness to receive a large dose of information on entrepreneurs' law.
Benefits
- full-time or part-time employment contract,
- paid training,
- parking under the building,
- salary that increases with experience,
- subsidized employee meals,
- private medical care,
- subsidies for sports activities (FIT PROFT card)
Your contact person
For questions, please feel free to reach out to Kalina Stachel ([email protected]About the company
Matrix42
Matrix42 is a European software provider headquartered in Frankfurt am Main, Germany, and founded in 1992.
Positioning itself as The European Choice in Intelligent Service Management, the company offers an AI-powered platform that enables organizations to manage services, assets, devices, and identities in one place, with products spanning service management, software and IT asset management, unified endpoint management, identity governance, and endpoint data protection.
Matrix42 serves more than 4,300 customers across Europe, including organizations in manufacturing, public sector, healthcare, and financial services, with customers such as PUMA, Infineon, and the University of Vienna.
Its software is built, hosted, and supported in Europe, with cloud, private cloud, or on-premises deployment options.
Software, IT Service Management, Cybersecurity
Matrix42 · Direct from employer
1992
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August 21, 2026
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