Cloud Operations Manager

Your mission

Key Responsibilities

Team Leadership

• Lead, mentor, and develop a distributed Cloud Operations team across multiple locations.
• Foster a culture of ownership, accountability, and continuous improvement.
• Drive team performance through clear goal-setting, regular feedback, and career development support.
• Manage hiring, onboarding, and team structure as the organization scales.

Incident Management & Observability

• Own the end-to-end incident management lifecycle — from detection and response to post-mortem analysis and preventive action.
• Define and enforce SLAs, SLOs, and escalation procedures.
• Lead the implementation and continuous improvement of observability and monitoring strategies (metrics, logs, traces) to ensure proactive issue detection and resolution.
• Drive a culture of blameless retrospectives and lessons learned.

Cloud Cost Optimization

• Take ownership of cloud spend visibility, forecasting, and governance.
• Identify and drive cost optimization initiatives across cloud infrastructure (rightsizing, reserved capacity, resource lifecycle management, etc.).
• Collaborate with engineering and product teams to embed cost-awareness into architectural decisions.
• Report on cloud financial KPIs to leadership and stakeholders.

Cross-functional Collaboration & Customer Engagement

• Partner with the Support and Technical Account Management teams to represent Cloud Operations in customer escalations, RFP responses, and pre/post-sales engagements.
• Provide technical input and operational insights for customer cases requiring cloud expertise.
• Act as a trusted point of contact for cloud operational matters in cross-departmental initiatives.

Your profile

What We're Looking For

Experience & Skills

• Proven experience leading or managing a cloud operations, SRE, or infrastructure team.
• Strong background in incident management, on-call operations, and observability tooling (e.g., Grafana, PagerDuty, ELK, Prometheus, or similar).
• Hands-on experience with major cloud platforms (AWS, Azure, and/or GCP) and/or cloud-agnostic deployment platforms and open-source technologies (e.g., Kubernetes, Terraform, OpenStack, or similar infrastructure-as-code and containerization frameworks).
• Demonstrated ability to manage and optimize cloud costs at scale.
• Experience collaborating with customer-facing teams (Support, TAM, Pre-Sales) on technical topics.
• Excellent communication skills in English (written and spoken); additional languages (Romanian, German, Finnish) are a plus.

Leadership & Mindset

• Strong people management skills with a track record of building and retaining high-performing teams.
• Strategic thinker who can balance operational day-to-day demands with longer-term improvements.
• Data-driven decision-maker with a focus on measurable outcomes.
• Comfortable working in a remote-first, internationally distributed environment.
• Willingness and ability to travel regularly to Romania, Germany, and Finland.

Why us?

• A key leadership role in a growing, international cloud organization.
• Flexible, remote-first work environment from any Matrix42 office location.
• A collaborative and technically strong team across Europe.
• Opportunities to shape cloud strategy and operations at a company-wide level.
• Competitive compensation and benefits package.

Our Benefits

Your contact person

How to apply

This role is published on Matrix42's own careers page and is listed here so European professionals can find it. Applications are handled by the employer directly, with no third party in between.

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