Client Support Specilaist

Description

Your Mission

• Transaction monitoring

• Monitoring of providers activity and malfunction

• Limit monitoring

• Alerting at the launch of new merchants and new solutions

• Allocating when providers are down and calculating potential losses

• Disabling of methods/acquirers upon request of colleagues

• Performing refunds at the request of the merchant and colleagues

• Requesting user documents

What Makes You a Great Fit

• Exceptional verbal and written communication skills

• Strong analytical and problem-solving abilities

• Ability to think on your feet and provide effective solutions under pressure

• High sense of responsibility

• Good level of English and Russian languages

• Previous experience in customer support, client services, or a related role would be a plus

• Previous fintech experience is an advantage

Why You'll Love It Here

• Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!

• Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.

• A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.

• Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.

• Remote Work: full flexibility to work remotely from wherever you do your best work.

• Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.

• Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.

• Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.

• Coworking Support: dedicated budget for a productive workspace beyond home.

• Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.

• Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.

Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: https://fyst.com/culture