VIP Account Manager

Perfect for those who aim to:

• Build and develop long-term relationships with VIP clients;

• Manage and grow a portfolio of high-value users;

• Deliver a personalised, high-touch client experience;

• Drive client engagement, retention, loyalty, and activity;

• Understand player behaviour and identify opportunities for growth;

• Work with client insights to improve the VIP experience;

• Collaborate with cross-functional teams in a dynamic iGaming environment;

• Contribute to business expansion and the development of new markets.

Experience you’ll need to bring:

• 2 years of experience in Account Management, VIP Management, Customer Success, Retention, Sales, or similar roles;

• Experience in iGaming or understanding of client retention, lifecycle management, and VIP player behaviour;

• Ability to manage several VIP clients simultaneously, work with client activity data, and act on insights;

• Upper-Intermediate or higher English level and fluent Ukrainian.

It's a perfect match if you have those personal features:

• Customer-centric mindset and ability to build trust with clients;

• Strong communication, negotiation, and relationship-building skills;

• Proactive, self-driven, and results-oriented approach;

• Strong sense of ownership and responsibility;

• Emotional intelligence, resilience, and ability to stay calm in non-standard situations;

• Flexibility and readiness to work in a dynamic environment, including occasional urgent client requests outside standard working hours.

Apply, and let your growth journey begin.

How to apply

This role is published on Growe Talents's own careers page and is listed here so European professionals can find it. Applications are handled by the employer directly, with no third party in between.

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