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<p>
<strong>Headquarters:</strong> Remote
<br /><strong>URL:</strong> <a href="https://www.toptal.com/">https://www.toptal.com/</a>
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<h2>About the Role</h2>
<p>We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.</p>
<h2>What You'll Do</h2>
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<p>Own program-level planning and coordination for enterprise ServiceNow initiatives</p>
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<p>Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle</p>
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<p>Track milestones, risks, and dependencies, proactively surfacing and resolving blockers</p>
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<p>Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams</p>
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<p>Maintain transparent communication with stakeholders, including status updates and progress reporting</p>
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<p>Facilitate cross-functional meetings, workshops, and planning sessions</p>
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<p>Identify opportunities for process improvement across the program</p>
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</ul>
<h2>What You Bring</h2>
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<p>Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs</p>
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<p>Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)</p>
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<p>Strong stakeholder management and cross-functional coordination skills</p>
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<p>Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale</p>
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<p>Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders</p>
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<p>Comfort operating in a high-visibility, enterprise program environment</p>
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</ul>
<h2>Nice to Have</h2>
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<p>PMP or other project/program management certification</p>
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<p>Experience with IT service management (ITSM) programs or platforms beyond ServiceNow</p>
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<p>Background in enterprise IT or consumer goods/enterprise technology environments</p>
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</ul>
<p><strong><br><br></strong></p>
<p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/toptal-technical-program-manager-servicenow-program-remote">https://weworkremotely.com/remote-jobs/toptal-technical-program-manager-servicenow-program-remote</a></p>
How to apply
This role was found on WeWorkRemotely and is listed here so European professionals can find it. Applications are handled by the employer on the original posting.
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