Service Desk/Support System Administrator

About the Role
We are expanding the internal IT function and hiring Service Desk/Support System Administrators. The role focuses on employee IT support, access management, and internal infrastructure operations.

Key Responsibilities

• Provide IT support to employees (remote and on-site)

• Manage user accounts, permissions, and system access

• Handle onboarding and offboarding from the IT side

• Prepare and configure employee workstations

• Manage IT equipment procurement, delivery, and inventory

• Troubleshoot hardware, software, and system issues

• Maintain IT documentation and asset records

• Support internal tools (Google Workspace, Atlassian, GitHub)

• Assist with cloud access management (AWS / GCP / Azure basics)

• Participate in IT infrastructure and security improvements

Requirements

• 3+ years in IT support / Service Desk / system administration

• Experience with access management, onboarding, equipment provisioning

• Experience supporting macOS and Windows

• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)

• Experience with ticketing systems

• Basic understanding of cloud platforms (AWS / Azure / GCP)

• Basic understanding of GitHub access management

• Experience maintaining documentation

• Ukrainian required, basic English

Nice to have

• Experience with MDM solutions

• Experience with VPN or LDAP

• Administration experience in Atlassian, GitHub, AWS

• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What We Offer

• Competitive Salary

• Quarterly Bonuses

• Unlimited Paid Time Off

• Unlimited Paid Sick Leave

• Remote & Flexible Working

• Private Medical Insurance

• Financial Support for Life Events

• Professional Development Budget

• International Exposure

• Regular Company Events

*Benefits may vary depending on location and contractual agreement

Recruiting Process

• HR Interview

• Technical Interview

• Final Interview

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How to apply

This role is published on Playson's own careers page and is listed here so European professionals can find it. Applications are handled by the employer directly, with no third party in between.

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