Pre-VIP Account Manager

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world's most competitive industries.

Perfect for those who aim to:

• Build long-term relationships with pre-VIP players by understanding their needs, preferences, and gaming behavior;

• Manage a portfolio of customers and proactively drive their engagement, retention, and progression toward VIP status;

• Deliver personalized communication through calls, messages, promotions, and tailored offers;

• Analyze customer activity and identify opportunities to improve player retention, deposits, and overall engagement;

• Use data and customer insights to make informed decisions and optimize portfolio performance;

• Collaborate closely with VIP CRM, BI, Customer Support, and other internal teams to deliver the best customer experience;

• Resolve customer issues efficiently while ensuring compliance with company policies and gaming regulations;

• Track and achieve individual KPIs related to customer growth, retention, and portfolio performance.

Experience you'll need to bring:

• 2+ years of experience in VIP Account Management, Customer Relationship Management, Customer Success, Sales, or similar client-facing roles;

• Experience in the iGaming industry is highly preferred;

• Understanding of the iGaming and Sports Betting market would be a strong advantage;

• Good understanding of key iGaming KPIs and player lifecycle metrics;

• Strong analytical skills with the ability to interpret customer data and identify trends;

• Experience working with CRM platforms and data visualization tools (e.g. Tableau) would be an advantage;

• Familiarity with workflow tools such as Jira or similar platforms is a plus;

• Knowledge of regulatory compliance within the gaming industry would be beneficial.

It's a perfect match if you have these personal qualities:

• Sales-oriented mindset with a passion for achieving measurable results;

• Excellent communication and relationship-building skills;

• Strong negotiation and stakeholder management abilities;

• Customer-centric approach with genuine interest in creating exceptional player experiences;

• Analytical thinking combined with strong attention to detail;

• Self-motivation, resilience, and the ability to stay engaged in a target-driven environment;

• Proactive, adaptable, and eager to take ownership of your portfolio;

• Comfortable working in a fast-paced, dynamic environment.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.

How to apply

This role is published on Growe Talents's own careers page and is listed here so European professionals can find it. Applications are handled by the employer directly, with no third party in between.

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