Payment Operations Manager

Growe welcomes those who are excited to:

• Monitor that payment methods work properly, escalate issues to respective providers and teams;

• Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;

• Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;

• Review and create backup/contingency and emergency plans;

• Create monitoring guidelines and procedures for monitoring and support teams;

• Report daily and weekly payment activities and issues to the Head of Operations;

• Assist with the integration of new payment providers/methods;

• Suggest product/flow improvements (e.g., validation fields, placeholders on forms);

• Handle requests from customer support;

• Test new payment methods integrations/deployments;

• Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

We need your professional experience:

• 2+ years as a billing/payments manager/support or similar role in online payments;

• Confident in dealing with numbers and processing of financial/transactional information;

• Advanced Excel and other MS Office software user;

• Good understanding of online payments technical integrations, funnels, flows;

• Experience in written and oral communication with foreign customers or partners;

• Deep understanding of payment and transactional systems and services;

• Upper-Intermediate English proficiency.;

• Experience with the iGaming industry will be a plus.

We appreciate if you have those personal features:

• Attention to details;

• Multitasking and quick task execution;

• Good level of communication skills;

• Team player skills;

• Ability to make decisions independently.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

How to apply

This role is published on GROWE's own careers page and is listed here so European professionals can find it. Applications are handled by the employer directly, with no third party in between.

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