L1-L2 Service Desk Engineer

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Provide L1–L2 technical support for end users in a corporate environment;

• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;

• Install, configure, and support Windows and MacOS operating systems;

• Troubleshoot and resolve hardware, software, networking, and system-related issues;

• Perform regular system maintenance, updates, patching, and preventive support activities;

• Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;

• Support endpoint security processes, including antivirus, encryption, and patch management;

• Assist with procurement, setup, and replacement of IT equipment;

• Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;

• Escalate complex issues to senior support teams when necessary;

• Collaborate with internal IT teams to ensure smooth and stable IT operations.

Experience you’ll need to bring:

• 1–3 years of experience in IT Support / Service Desk / Desktop Support roles;

• Experience combining both L1 and L2 support responsibilities;

• Proven experience supporting end-user devices in enterprise environments;

• Strong knowledge of Windows 10/11 administration;

• Strong experience with MacOS support (Linux knowledge is considered a plus);

• Understanding of endpoint security principles, including patch management, antivirus, and encryption;

• Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;

• Experience working with ticketing or task management systems;

• Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.

It's a perfect match if you have those personal features:

• Strong customer-service and communication skills;

• Good troubleshooting and problem-solving abilities;

• Ability to prioritize tasks, multitask, and work within SLA requirements;

• Responsible, organized, and detail-oriented approach to work;

• Ability to stay calm and professional while supporting a high volume of users;

• Team player with a proactive and flexible mindset;

• Willingness to learn and adapt to new tools, systems, and processes.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.

How to apply

This role is published on Growe Talents's own careers page and is listed here so European professionals can find it. Applications are handled by the employer directly, with no third party in between.

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