Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
Weâre looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. Youâll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.
This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.
In this role, youâll:
Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users.
Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
Ask smart, targeted questions that turn incomplete reports into actionable cases.
Communicate clearly and empathetically with users of all levelsâespecially during high-impact or time-sensitive situations.
Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
Mentor junior team members and help raise the overall bar for support quality.
Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or a similar field.
Postgres Expertise: You know PostgreSQL deeplyâautovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
Performance: Youâre strong in high-performance SQL and query optimization.
Troubleshooting: Youâre comfortable troubleshooting complex setups, including multi-tenant schema patterns.
Distributed Systems: You can debug edge functions and understand distributed system behavior when failures get tricky.
Data Integrity: Youâve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.
Cloud Infrastructure: You have hands-on experience with cloud hosting providers like AWS.
Technical Environment: Youâre comfortable in terminal and Linux environments.
Mindset: You thrive in high-volume situations and can form/test assumptions quickly.
Role: Full-time position.
Location: Required residence in North or South American time zones (we do not believe in the sustainability of overnight shifts).
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what weâre building together.
Tech Allowance
Use this budget to set up your ideal work environmentâlaptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your familyâs health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. Itâs a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learningâcourses, books, conferences, or anything that supports your growth.
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
~400 team members
60+ countries
20+ languages spoken
Over $1B raised (including our $500M Series F)
540,000+ community members
We move fast, build in public, and use what we ship. If itâs in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to supportânot replaceâexisting tools and communities.
This role is published on Supabase's own careers page and is listed here so European professionals can find it. Applications are handled by the employer directly, with no third party in between.
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