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<p>
<strong>Headquarters:</strong> Miami, FL, USA
<br /><strong>URL:</strong> <a href="https://joby.io/">https://joby.io/</a>
</p>
<p>About Joby</p>
<p>Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place.</p>
<p> </p>
<p>The role</p>
<p>We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.</p>
<p> </p>
<p>What you will do</p>
<ul>
<li>Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business</li>
<li>Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting</li>
<li>Host onboarding and support calls over Zoom to get new customers set up for success</li>
<li>Turn common questions into help-center articles and saved replies</li>
<li>Pass customer feedback to the team so the product keeps getting better</li>
</ul>
<p>What we are looking for</p>
<ul>
<li>2+ years in customer support or customer success at a SaaS company</li>
<li>Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom</li>
<li>Excellent spoken and written English, confident presenting to business owners</li>
<li>Self-managed, reliable and empathetic - you will often be the first person our customers talk to</li>
<li>Bonus: experience with CRMs or with home-service / field-service businesses</li>
</ul>
<p>What we offer</p>
<ul>
<li>Full-time remote position, open worldwide</li>
<li>$25,000 - $48,999 per year, depending on experience and location</li>
<li>Product training and a clear playbook for demos and support</li>
<li>A small, fast-moving team where your feedback directly shapes the product</li>
</ul>
<p>How to apply</p>
<p>Email <a href="mailto:info@joby.io">info@joby.io</a> with your CV, a short note about the SaaS products you have supported, and - bonus points - a short screen recording of you demoing any product you know well.</p>
<p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/joby-customer-support-product-demo-specialist">https://weworkremotely.com/remote-jobs/joby-customer-support-product-demo-specialist</a></p>
How to apply
This role was found on WeWorkRemotely and is listed here so European professionals can find it. Applications are handled by the employer on the original posting.
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