A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.
Responsibilities
- Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including:
- Flight bookings and travel support
- Financial services
- Telecommunications and technical support
- Contribute to the development of diverse and representative datasets used to assess conversational audio agents.
- Evaluate model performance across a standardized set of qualitative and quantitative metrics.
- Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.
Evaluation Metrics
Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to:
- Task completion accuracy and efficiency
- Conversational naturalness (tone, flow, and coherence)
- Audio comprehension and response quality
- Instruction adherence and contextual understanding
- Basic computer programming literacy, including:
- Understanding of JSON structures
- Familiarity with functions and methods
- Ability to reason about structured data and simple logic
- Technical communication clarity when handling support-style problem-solving
Technical & Equipment Requirements
- Strong verbal communication skills in a simulated customer support context
- English proficiency including fluency across all language skills: reading, listening, writing, and speaking.
- Access to a high-quality microphone to ensure clean, reliable audio input during evaluations
- Comfort working with structured prompts, evaluation rubrics, and technical guidelines
- Device capable of running audio recording software and opening large technical documentation
We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.
Employment type: Contract
Workplace type: Remote
Seniority level: Mid‑Senior Level
How to apply
This role is published on Meridial's own careers page and is listed here so European professionals can find it. Applications are handled by the employer directly, with no third party in between.
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