Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. Youâll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner.
This role sits at the intersection of customer strategy, commercial growth, and delivery. Youâll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.
What youâll do
- Own the end-to-end relationship for 5â10 enterprise customers, driving retention, expansion, and executive trust.
- Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
- Lead renewals and commercial negotiations in partnership with leadership.
- Build strong relationships with senior stakeholders and procurement teams.
- Translate customer goals into scalable creative programs and solutions.
- Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
- Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
- Monitor account health, burn rates, and pacing to ensure performance and profitability.
- Develop ROI-driven business cases that demonstrate the value of Supersideâs model.
- Identify opportunities to leverage AI and automation to improve customer outcomes.
- Coach and develop PMs and Producers to raise the bar on delivery and customer management.
- Partner with Creative, Product, and Operations to align on resourcing and execution.
What you'll need to succeed
- 5â10+ years of experience in account management or client services in creative, marketing, or digital environments.
- Proven track record of managing and growing enterprise or high-value global accounts.
- 3â5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
- Strong commercial acumen with ownership of revenue, retention, and growth targets.
- Experience working with enterprise, SaaS, D2C, or B2B clients.
- Proven ability to manage senior stakeholders and navigate complex organizations.
- Experience leading and developing cross-functional teams.
- Strong operational mindset with the ability to scale delivery while maintaining quality.
- Ability to translate business objectives into actionable programs and outcomes.
- Excellent communication skills with a structured, solution-oriented approach.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the worldâs transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isnât just a perk; itâs how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
Weâre in the sweet spot â big enough to be stable, small enough for you to shape whatâs next. Your ideas will matter here.
Grow fast. Lead well.
Youâll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
Weâre an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
How to apply
This role is published on Superside's own careers page and is listed here so European professionals can find it. Applications are handled by the employer directly, with no third party in between.
Not placed or vetted by Euro Remote Talent. Looking for pre-vetted roles with US companies? Join our talent network.
