Freelancer Support Specialist

Description

At Your Personal AI (YPAI), we deliver cutting-edge AI solutions by combining ethical, high-quality data collection and annotation with innovative approaches. Our mission is to support industries in harnessing the power of AI to drive efficiency, innovation, and progress.

The Role

We're seeking an Freelancer Support Specialist to provide essential administrative support for our data collection and annotation operations. You'll handle day-to-day communications with freelance contributors and maintain our project tracking systems to ensure smooth operations.

What You'll Do Daily:

• Answer support emails from freelance data collectors regarding task questions, technical issues, and guidelines

• Update Asana projects with task completions, deadlines, and contributor assignments

• Maintain spreadsheets tracking freelancer performance, project progress, and quality metrics

• Send routine communications about new tasks, deadlines, and project updates via Slack and email

• Document common issues and maintain FAQ resources for contributors

• Process administrative requests such as freelancer onboarding paperwork and payment inquiries

• Coordinate with internal team to relay urgent issues or escalations

Benefits

• Fully remote position with flexible hours in European time zones

• Stable contract work with potential for extension

• Entry point into AI industry with learning opportunities

• Clear processes and supportive team environment

• Competitive hourly rate for administrative coordination

Apply with your CV and tell us why administrative support work appeals to you. We value reliability, clear communication, and attention to detail over extensive experience.

Requirements

• 1-3 years of administrative or customer service experience

• Excellent written communication skills - you'll write 50+ emails daily

• Proficiency with Asana, Slack, and Google Sheets/Excel

• Strong attention to detail for data entry and tracking tasks

• Ability to work European time zones for timely freelancer support

• Professional, helpful attitude when handling repetitive inquiries

• Basic problem-solving skills to address common contributor questions independently

This Role is Perfect If You:

• Enjoy structured, organized work with clear processes

• Want to gain experience in the growing AI industry

• Are comfortable with email-heavy, desk-based work

• Like helping people resolve questions and issues

• Thrive with routine tasks and systematic approaches

• Prefer supportive rather than leadership responsibilities